Cruise Ship Passengers to be Compensated

 

Serenade of the Seas, under the management of Royal Caribbean, was heavily criticised after 130 people booked to sail, before the ship made its early departure from San Juan, Puerto Rico, in an effort to stay clear of Hurricane Irene.

The cruise line is keeping quiet about the amount passengers will be compensated.

“We are in the process of contacting those guests who were not able to sail with us to inform them of their compensation, and would prefer that the impacted guests learn of the amount directly from the line before it is disclosed publicly,” said spokeswoman Cynthia Martinez.

“We are compensating these passengers, because we understand that this was an unusual situation, and we want to provide our guests with another opportunity to sail with Royal Caribbean International in the near future” said Ms. Martinez

Fifteen passengers who had booked their air through Royal Caribbean were provided hotel accommodations in San Juan on August 21 and 22, along with air transportation to Aruba on August 23, where they boarded the Serenade which also stopped in St. Kitts on the Friday instead of the usual Tuesday.

RCI said these passengers also will be compensated with a future cruise certificate for 30 percent of the cruise fare they paid

 

 

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