Designed to spark a constructive discussion about the proposed merger, these panels will present customers of both companies with a direct and organized platform to voice their concerns, share their opinions and express their service expectations. The panels will also provide the two companies with an opportunity to gain first-hand feedback to aid in the development of a new, consolidated strategy built around their customers’ appeals.
CWC and Columbus will also use the panels to give customers and stakeholders a greater understanding of how the merger will impact the Pan-Caribbean region. These discussions will highlight the pro-competitive nature of this deal, as well as the far-reaching benefits it will have on the development of the region’s infrastructure and the furthering of its general information and communication technology (ICT) agenda.
John Reid, president of Columbus Communications indicated that, “our goal is to meet or exceed customer expectations and place their needs at the very heart of the combined company. These panels provide an excellent opportunity for our customers to understand the vision of the new Company and the benefits that they will enjoy as a result of this merger”.
While both companies have engaged in similar events in the past, these customer panels will provide CWC and Columbus with a chance to directly address this unique situation. Given their ambition to become the region’s first 21st-century telecommunications provider, the panels will allow the organizations to make informed decisions, once approvals are given and when they are ready to consolidate their efforts to make the new Company the region’s leader in customer service.
Cable & Wireless Communications Plc (CWC) is a full-service communications provider operating in 16 countries throughout the Caribbean and Latin America. Operating four leading businesses: – Cable and Wireless Panama, LIME, (the Caribbean excluding The Bahamas),
BTC (The Bahamas) and Cable and Wireless Seychelles; CWC offers mobile, broadband, TV, domestic and international fixed line services in most of our markets serving over 5.6m customers. CWC also provides premium data centre hosting, telecoms, domestic and international managed data network services and custom IT Service Solutions to businesses and governments through the new unit, Cable & Wireless Business Solutions. Our mission is to grow customer relationships and lifetime value by becoming #1 for Customer Service.
We are the market leader in most products they offer and territories they serve. Columbus International Inc. is a privately held diversified telecommunications company based in Barbados. The Company provides digital cable television, broadband Internet and digital landline telephony in Trinidad, Jamaica, Barbados, Grenada, St. Vincent & the Grenadines, St. Lucia and Curacao under the brand name FLOW and in Antigua under the brand name Karib Cable.
Columbus also provides next generation connectivity and IT solutions, managed networking and cloud based services under the brand Columbus Business Solutions. Through its subsidiary, Columbus Networks, the Company provides capacity & IP services, corporate data solutions and data center hosting throughout 42 countries in the greater Caribbean, Central American and Andean region.