Candidates now have the option of paying for transcript requests online when they complete the transcript request form, one of the most utilized services on the CXC website.
To access the service, candidates will enter their information at the time of the examination, including personal data, examination details and the forwarding recipients for the transcript. Candidates may then choose the processing and delivery times to suit their request. To complete the transaction, candidates will choose the payment method using a Visa or MasterCard credit card.
In the past, candidates printed and completed the transcript request form in hard copy and mailed or faxed it to CXC along with a bank draft. This process took between three days and two weeks to reach CXC and delayed the processing of the transcript request.
“With the use of e-commerce, CXC has been able to make the processing of transcript requests more efficient and therefore provides a vastly improved service to its clients,” Dr Didacus Jules, CXC registrar said. “Transcript request is one of the most important value-added services CXC offers to candidates and it is vital that we make the process as smooth and efficient as possible.”
Jules added that, as CXC is transformed into an IT-intelligent organisation, its clients can expect enhanced services through the leveraging of web-based technology.
The next phase of the e-commerce roll-out will include offering online payments for replacement certificates, website advertising, queries and reviews.
CXC re-launched its new and improved website www.cxc.org on 10 May 2010.