Financial institutions new operating hours as of June 22

By St. Kitts and Nevis Bankers’ & Financial Services Association,

With the new local developments related to the novel coronavirus, (COVID-19). The Bankers’ and Financial Services Association has made changes to its member institutions’ operating hours starting June 22, 2020.

Please be guided by the following operating hours:

Monday to Thursday 8:00 am to 2:00 pm
Friday 8:00 am to 3:00 pm

RBC Royal Bank of Canada and CIBC First Caribbean International Bank will retain the existing hours below until further notice.

Monday to Thursday 8:00 am to 1:00 pm
Friday 8:00 am to 2:00 pm

Preference will be given to senior citizens and differently abled.

We would like to reassure customers that the member institutions are committed to supporting you through this difficult time, and are taking added precautions to keep our customers and employees safe, as far as possible.

We recognize that direct access to your finances is important to you and encourage all customers to reduce your in-branch transactions as much as possible and also recommend using the various delivery channels:

• Make use of Online and/or Mobile Banking for your transactions
• Avoid the crowd and – use your bank’s ATM network
• Try as much as possible to use your debit card, credit card or prepaid card and limit cash transactions
• Make use of Night depository for commercial customers and
contact the member institutions by phone or e-mail

Using these channels would reduce the need to visit your bank and therefore limit your possible exposure to the virus. We are here to help, and encourage you to contact your Institution, should you require access to any of the channels listed above, which are safe, easy and available 24/7.

As this situation continues to evolve, we remain committed to supporting you and keeping you informed.

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