This means that the fabled property – which has welcomed numerous business, political, entertainment, athletic, and cultural celebrities since its opening in 1953 – now has the Hospitality Assured quality framework in place, proof of its commitment to continuously raise service quality standards, focus on customers’ needs, increase customer satisfaction and loyalty and improve overall business performance.
“Service has always been the backbone of our guest experience philosophy at Round Hill, and this certification is something we are very proud of,” said Omar Robinson, the general manager of Round Hill. “We are excited to continue to focus on our renowned levels of world-class service and hospitality, which ultimately give us the competitive edge here in Jamaica and allow us to remain one of the best hotels in the Caribbean.”
Mr. Robinson added that he was pleased that Round Hill has been certified by Hospitality Assured (HA) and he looked forward to the positive impact this would have on staff and guests alike.
Fifty four (54) companies across the Caribbean are involved in the Hospitality Assured Caribbean programme and eighteen (18) companies are currently certified since the Caribbean Tourism Organization (CTO) launched the programme in eight pilot countries in 2010.
Hospitality Assured is an internationally recognized certification programme promoting service and business excellence in tourism and hospitality companies. It is owned by the Institute of Hospitality in the United Kingdom, and managed by the Caribbean Tourism Organization (CTO) in the region.