The training course will involve all employees and will begin in the St. Kitts market. This disclosure was made by the Regional General Manager, Mr. Bevis Sylvester during his company’s weekly Manager’s bridge call.
Mr. Sylvester shared with all managers that safety remains as a priority of the company. In the St. Kitts market, a new self service approach will be introduced shortly to its customers. He said that this new initiative forms part of ongoing efforts by management within the company to improve the quality of service in the petroleum industry while enhancing security systems with the view of ensuring that both staff and customers are protected at all of its sites.
He further pointed out that all Service Station staff will participate in the interactive security training sessions with a view of providing better service to customers while ensuring a safer environment for customers. The training sessions would be facilitated by the company’s communication’s department in partnership with its security contractor.
Regarding security, he said that staff would be well-informed and trained on the advanced security systems that have been put in place which include cameras, bullet proof protection and security personnel.
While customer service is currently offered by Customer Service Assistants during the hours of 8:00 a.m. until 12:00 midnight, the self service aspect will take effect from 12:00 midnight each night until 8:00 a.m. This new system is historic to the people of St. Kitts and Nevis as it is the first time that any self service station will be opened to the people of the federation.
Meanwhile, Regional Organizational Manager, Chaunci Cline said that great emphasis must be placed on safety and security. As some criminals have become more brazen in their attempts, Delta Petroleum realizes the need to integrate advanced security technologies to prevent the opportunity of theft and robbery.
Again, Delta Petroleum’s new self service model that is being introduced in St. Kitts has worked successfully in the Tortola. Many of the customers feel safe knowing that Delta has the capacity to capture activity at each of its service stations, which serves as an intervention mechanism to deterring crime.
The company welcomes feedback from its customers as the new self service model comes on stream in the St. Kitts market.