A release from the Digicel regional headquarters in Jamaica, on Thursday 8th August, 2013, confirmed the good news for Caribbean residents, saying it “will dispense with roaming charges across its Caribbean and the US markets.”
The move which applies to voice, SMS and data roaming charges sees customers being able to communicate for the same rates that they pay at home when they travel in the Caribbean and the US. It will be in place across the region by 1st October 2013 and customers will not be charged an activation fee, said the release.
They boasted that as the first operator in the region to dispense with roaming rates, the company is reaffirming its commitment to customers and to ensuring that they always benefit from best value.
The moves comes on the back of customer reaction to the telecommunication company’s “Same Rates a Yaad” plan launched in Jamaica which has since been mirrored in markets like Barbados, Panama and Trinidad and the company’s ongoing mission to ensure that customers get more for less.
Brian Finn, Digicel Group Commercial Director, comments, they are always looking for new ways to drive value to our customer base and to keep people connected. “We are proud to be the first operator to be making this move and to be ensuring that our valued customers can communicate easily and economically wherever they are in the region.”
He continues; “This is all about giving our customers the freedom to communicate as they wish when they travel without the fear of running up high bills.”
There is no word yet on whether the region’s other major telecommunications company, LIME, would follow the lead of Digicel in removing the dreadful roaming charges that have been of great concern to Caribbean residents who are customers of both entities.