The sessions in customer service were held at the Police Training Complex and were designed to help equip the officers to respond to the calls of the public.
The three-day training session ran from Monday, 30th January to Wednesday, 01 February 01, 2012.
It came as part of Police Commissioner, C.G. Walwyn’s commitment to restore positive communication between the police and the public and raising all aspects of police operations to the highest level of professionalism.
According to training facilitator Mrs Hazel Ross-Robinson, when persons in St. Kitts and Nevis are in distress and call ‘911,’ they hear the voices of the Telecom Unit as their first contact with the police. The establishment therefore wants to make Telecom operators aware of the importance of what they do.
“The Commissioner therefore wants to ensure that those who work in that department are keenly aware of the importance of their services to the nation, and that they respond in a manner that’s professional, and in a manner that avoid the type of crisis that usually result if there is inadequate responses and follow-up” said Mrs Ross-Robinson.
The main objective of the training, explained the facilitator, is to impress upon Telecom workers that the people who reach out to them are usually in distress and need help urgently and efficiently. “What I’m trying to do is to impress upon the people who work in the Telecom department the fact that when people reach out to them they’re usually in a panic, they’re usually in distress because there’s a fire, there’s a burglary, there is a violent act, and those people are in distress, and they need help,” Mrs Ross-Robinson said.
“They need help quickly, they need help efficiently, and they need professional follow-up. So what I’m trying to do is to impress upon the Telecom operators what an important role they provide to the police force, what an important role they provide to the nation, and to make sure that they consistently and unfailingly rise to the occasion, both because their self respect requires it, and because the nation is counting on them to function in that manner.”
Mrs Ross-Robinson said this is not the first time that the Royal St. Christopher and Nevis Police Force has afforded its communication professionals this type of training, but, as a result of the dynamic evolution of the police force, has found it necessary at this time to repeat this type of training to keep Telecom workers at the top of their game.’
“Well this training has taken place before, but that was some time ago. People get transferred, people move on to other positions, new people come on staff, and so they need to, as well, be upgraded in terms of their skills.”
Police Officers too have been receiving vast amounts of training as an ongoing process in forensics and other areas of police operations as components of a multifaceted approach to training being undertaken by the police force.