Chairrman Ian Burns announced in an email to customers yesterday that they will soon be able to see new schedules online and book and purchase tickets for Jamaica travel, almost two months after the Barbados-based carrier was granted permission by civil aviation authorities in that country.
“We will be announcing Jamaican routes this week through our Facebook page and website,” he said.
He added that the Guyana to Antigua non-stop service will be announced next Monday: “You will also be able to view that schedule online, with all our booking and payment channels open to you.”
According to Burns, the St. Lucia to Barbados route will also be announced shortly, although he gave no date for that.
REDjet, which has come under criticism for its poor communication with customers – some of whom have reported getting to the airport only to find out that flights had left earlier – has also committed to improving this aspect of its service.
“We plan to overhaul our internal communications to ensure that all of our representatives in the various islands in which we operate have up-to-date and relevant information for our customers,” Burns said.
He said the company would also be upgrading its call centre facilities to handle the increasing call capacity.