SKELEC admits to issuing wrong bills to customers

Three months later, those whispers have been amplified to a loud boom with consumers across St. Kitts crying out about huge electricity bills that have started to appear from the utility company.

Since becoming a corporate entity, there have been many concerns with the billing system, where customers claim to have been over charged by thousands of dollars.

There have also been recent concerns over the fact that SKELEC has been behind in their billing, by over four months, and is now compiling bills up to the month of December 2013, into one huge invoice and sending them out to customers, many of whom cannot afford such drastic and unexpected costs.

How would one be able to query their bill if the amount seems outrageous? This is the question coming from the lips of many in the public, especially those in the more vulnerable barckets.

In a statement issued by SKELEC on Thursday, 27th February, 2014, the company which was corporatized back in 2011, the company admitted that there were some misprints on the December bill for some customers.

They say an error on their printing system led to several customers receiving bills that were either blank or had incorrect information on the inside.

They say anyone receiving such bills should return them to the Customer Service Department at their Central Street location and collect a correct copy.

A public relations official said SKELEC would like to apologize to customers who have received such bills. “We continue to work at improving the service we offer you and thank you for your patience and understanding while we upgrade our services to serve you better,” it continued.

This however is more likely to lead to more public debate about an issue that has been a bone of contention for thousands of Kittitians since 2003 and in some instances, earlier.

 

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