According to the Manager of the HTA, Mr. Michael Head, “There are three (3) other full-day Workshops in the pipeline for 2011. Enhancing Customer Service and further augmenting the professional skills and competencies of all tourism-related personnel are critical to the advancement, if not, the survival of the Nation in its thrust toward becoming a Tourism-based economy.”
The latest workshop in the series was hosted on Thursday 7th April, 2011, at the Ocean Terrace Inn, Basseterre, attracting participants from various tourism related companies and organizations in St. Kitts.
According to the HTA, this was the second, full-day Employee Training workshop in less than six (6) months, the first being held on November 30th, 2010.
The HTA statement confirmed that the training was held as part of its commitment to provide support services and other resources to its member-companies.
At last week’s training, two Modules were delivered on the topics, Effective Communication in the Workplace and the INZ and OUTZ of Effective Selling. The Workshop saw a total of twenty (22) participants representing entities such as hotels and restaurants, car rental agencies, perfumeries, the Brimstone Hill Fortress, St. Christopher National Trust, and the Tourism Authority.
The seminar was fully funded by the HTA and was facilitated by Mr. Noah Mills, Managing Director of SEN Consulting.
Mills applauded the HTA for taking the initiative, selecting his company to roll out the Seminars, and for making it a long-term program, instead of simply, a one-time seminar.
Some participants, who attended the workshop, expressed their satisfaction that the material and the mode of delivery made the Seminar informative and enjoyable.
It was also recommended that other business entities such as supermarkets, clothing stores, banks, bus and taxi drivers, air and sea port employees, as well as, Police and Security Officers take part in this exercise.