Police Commissioner CG Walwyn, in a release on Wednesday 26th September, 2012, announced, what some are considering to be a bold but long overdue initiative that many in the public have been calling for, to help combat what they consider to be cops operating outside of the legal boundaries, in their dealings with citizens.
This is all in accordance with the mantra of the Police commissioner that “Justice is Rooted in Confidence”.
Whenever a member of the public is aggrieved by the actions of any Police Officer, he/she may seek redress by reporting the matter to the Complaints Department of the Royal St. Christopher & Nevis Police Force. This complaint can be made either in person or over the telephone. The Police High Command however, strongly encourages complaints to be made personally when possible.
Complaints can also be made at the Police Station in any Policing District where the alleged incident occurred.
If the complaint is made by telephone, citizens may call 869-465-2241 and ask to speak to the senior Police Officer (SPO) or in his or her absence, the next senior person on duty who will explain the proper procedures in order to file a complaint.
1. When a complaint is made in person, the details of the complaint will be recorded on an lncident Form and a comprehensive statement will be recorded from the Virtual Complainant and any witness, by Senior Police Officer (SPO) or in his or her absence, the senior person on duty at the Front Desk. If made over the telephone the details of the complaint will be taken and arrangements will be made for a comprehensive statement to be recorded.
2. Complaints in Other Policing Districts should be made to the Police Station in that District and relayed to the Complaints Office.
3. In all cases, the information recorded on the Incident Form will then be transferred onto the Complaints Against Police Officer Form and the Complaints Against Police Officer Register. Details will also be made available to the complainant as to how to contact the investigator in the matter.
When appropriate, a Medical Form will be issued, physical evidence is gathered, and photographs may be taken. The Medical Form must be returned to the investigator after the aggrieved has been medically examined.
5. A copy of the Incident Form, completed Report Against Police Officer Form, signed written Statement and all other documents collected must be submitted to the Complaints Department.
6. Complaints Department will carry out necessary investigations and keep the complainant informed at various stages of the investigation.
7. Upon completion of the investigation the case file is presented to the Station Officer for prosecution if complaint is sustained.
8. The matter will then be brought up for trial before a Tribunal and the complainant notified that his/her presence is necessary at the proceedings.
9. The complainant will be informed about the Final Disposition of the complaint.
10. Hours of operation of the office should be 0900hrs – 1700hrs on weekdays.