Customers will be able to get frequently asked questions (How do I pay my bill? How do I read my meter? When does my meter get read? etc.) answered.
The website will also give customers access to the different forms that are frequently filled out at the water department. (New connection forms and change of address forms).
Also being featured on the website, will be important tips on how the general public can conserve water.
Dr. Sahely emphasized in her interview that water should be used in a sustainable way as we sometimes have low water pressure in St. Peters and Basseterre. In some cases, the Water Department was forced to shut off the water supply in certain areas in Basseterre to help and assist with the low pressure water supply in other areas.
“A good amount of our water comes from groundwater 60 or 70 percent and the rest comes from springs. This year we are having a dry spell and it’s impacted us maybe more so than in other years and it’s mostly because it’s this dry spell coupled with some other operational and infrastructural issues that we’ve had in the past year,” explained Dr. Sahely.
Some suggested tips to conserve water, were to take shorter showers, water lawns early at mornings or in the evenings and the fix leaking pipes and toilets.
It was revealed that millions of dollars was being invested into getting a fresh water supply to customers and this should be taken into consideration when using our water.
Dr. Earl Asim Martin, Deputy Prime Minister and Minister responsible for Utilities, revealed in a press conference on Wednesday 21st, March that the government was aggressively pursuing initiatives to address the ongoing dry spell which started about three months ago.
Minister Martin also expressed that a Cabinet submission was made three weeks ago to facilitate the reactivation of two wells at the Basseterre Valley Aquifer at Needsmust in an effort to produce approximately 500,000 gallons of water per day.
Discussions are also in progress with a private firm to assist in deep well drilling to identify and tap new sources of potable water.
The Water Services website www.water.gov.kn when launched today will make a historic entrance as this day is also “World Water Day”.